MoneyHound follows up on invoices before they are ever in default, in your business's name, on your own current receivables. MoneyHound is not a collection agency, and the whole product is engineered to keep your follow-up first-party and inside every rule that applies to it.
MoneyHound acts as part of your business, on current receivables, before any account is written off or handed to a third party. Every message and every call identifies your business, because it is your business speaking.
MoneyHound is not a collection agency. It does not buy debt, it does not take assignment of your invoices, and it does not work accounts that have already gone to collections.
Messaging follows federal telemarketing and messaging rules. Quiet hours are enforced by the system. Every message identifies the sender. Every message carries a working opt-out, and an opt-out is honored instantly and permanently, across every channel.
Email follows CAN-SPAM: accurate headers, a real subject line, a physical address, and a working unsubscribe.
Rules differ across jurisdictions, and they differ for the same account depending on where your customer is. MoneyHound maps the constraints per state and applies the strictest applicable one to every account automatically. Nobody on your team has to remember which rule applies where.
Every call identifies your business at the start. Calls are placed only within allowed calling hours for your customer's location, and recording disclosure rules are followed where they apply. A customer who asks not to be called again is not called again.
Pause any customer instantly. Exclude anyone permanently, so they can never be contacted even if the invoice reappears in a sync. Read every message and listen to call recordings and transcripts in the dashboard. Nothing happens that you cannot see.
Your customer data is used to collect your invoices and nothing else. It is not sold, not rented, and not used to build a marketing list. It stays yours.
This page describes how MoneyHound operates. It is general information, not legal advice.